All cancellation requests are subject to a non-refundable 5% cancellation fee. If a cancellation request is made 14 days or more prior to the scheduled charter date, the Charterer is eligible for a full refund, excluding the non-refundable 5% cancellation fee. Cancellations made within 13 days of the charter date will receive a 50% refund, after deducting the non-refundable 5% cancellation fee. Cancellations made within 3 days of the charter date are not eligible for a refund.

To request a cancellation or make changes, please submit a written request via email to info@chicitycharters.com. The email should include the Charterer’s full name, scheduled date and time of the charter, as well as the reason for cancellation.

It is important to note that charters rescheduled due to uncharterable weather conditions are exempt from the aforementioned cancellation schedule. This means that Charterers cannot reschedule a charter for a future date and then cancel it 14 days or more in advance to receive a full refund.

For a comprehensive understanding of our weather and cancellation policy, please refer to our Terms & Conditions.